FAQ
Where do you deliver?
We currently deliver across the United Kingdom only.
How long does delivery take?
- Handling time: 1 to 2 days (Monday to Friday)
- Transit time: 6 to 13 days (Monday to Friday)
- Total delivery time: 7 to 15 days (Monday to Friday)
Is shipping free?
Yes, free delivery on all UK orders.
How can I track my order?
Use the Track My Order page with your order number and email. A tracking link is also sent by email once dispatched.
Can I change or cancel my order?
Before dispatch: Orders can be changed or cancelled within 2 hours of purchase by contacting our support team.
After dispatch: the address can’t be changed. You may refuse the parcel and request a return.
What is your return policy?
You have 30 days after delivery to return unused items in their original packaging.
When will I receive my refund?
Refunds are issued within 10 days after we receive and inspect the return.
Is checkout secure?
Yes. The site is HTTPS-protected, and payments are processed via secure gateways.
Are product sizes and colours accurate?
Yes, each page lists exact dimensions and materials. Minor colors variations may occur due to screen settings.
How do I care for my products?
Wallpaper: wipe gently with a soft damp cloth.
Rugs: vacuum regularly.
Shelves: dust dry; avoid moisture.
How can I contact you?
Email: contact@casariahome.com
Phone: +44 7397 944427 (Mon–Fri 9 am–6 pm)
Headquarters (France): 10 rue de Penthiève, 75008 Paris, France
UK Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom